South African Tourism sector in crisis

“Unfriendly approach” to Visa regime negatively impacting African and Overseas tourist arrivals to South Africa

South Africa’s Tourism sector is entering its first serious crime stage as Stats SA’s Q1 figures reveal a bleak 6% decline in total foreign tourist arrivals to South Africa for the period ending 31 March 2015. Grant Thornton Advisory Services attributes this decline to a number of factors deterring tourists from travelling to South Africa, including the Ebola pandemic in West Africa, economic decline in some source countries and the implementation of South Africa’s new immigration regulations.

“The 6% decline recorded in foreign tourist arrivals for the first three months of 2015 equates to a loss of 150 000 tourists, compared to the same period recorded last year. This is a decline of 1600 tourists – or four jumbo jets – per day,” says Lee-Anne Bac, Director, Advisory Services at Grant Thornton. “A loss of this magnitude in foreign tourist arrivals is unprecedented. We have never seen such dire levels of decline in the last 21 years of our tourism history.”

This all comes at a time when South Africa’s weak currency should be a factor that encourages foreign tourism.

Statistics South Africa (Stats SA) releases monthly foreign tourism arrival data. The report records total foreign tourist arrivals per month, by source country, purpose of visit and mode of transport. Tourist arrivals are defined as visitors who stay in the country for at least one night, excluding travelers who are in South Africa on transit. Tourists include holiday makers and business travelers.

Grant Thornton Advisory Services calculates the direct spend lost to the South African economy as a result of the 150 000 tourist decline, to be R1,6 billion. Bac adds that this loss of foreign tourists excludes the levels of growth that South Africa should have experienced during the same period.

“If we had experienced modest growth of 5% for the quarter, then the total number of foreign tourist arrivals to end March 2015 would have been 2,6 million. So, if we include the expected growth expectations in our estimations, South Africa actually lost 265 000 foreign tourists (and not 150 000) in the first three months of the year and therefore the loss of direct spend in our economy (Foreign Direct Investment) would have been R2,8 billion,” she continues.

For the first quarter of 2015, there was a decline in foreign tourist arrivals from the majority of overseas markets to South Africa. Tourist arrivals from the United Kingdom bucked the overall trend showing an increase of 5% for the quarter.

Overall tourist arrivals from overseas markets declined by 6.8% during Q1 2015 according to Stat SA’ s data, with big declines recorded from the following markets:

  • Russia down 47%
  • Brazil down 34%
  • China is down 38% (the first quarter includes the Chinese New Year, a time of the year when the Chinese normally travel extensively)
  • India down 13%


Tourist arrivals from Africa dropped 5.6% in total for the first quarter period of 2015, with significant declines from:

  • Nigeria – 15% decline
  • Uganda – 19% decline

Bac says that during the first quarter of 2009, when the world was in deep recession, South Africa recorded a 2.5% drop in tourist arrivals for the same period.

“When comparing our recessional years to our current situation, it’s a big shock.”

South Africa has rarely experienced any decline in tourism arrivals since 1994. Small declines were recorded in the first quarter of 2004 (-0.8%) and there was a decline of 0.6% during the first three months of 2001.

“Based on global tourism forecasts for 2015, South Africa should not be experiencing these levels of decline” says Bac. “South Africa appears to be ‘bucking the global trend’ at the moment.”

She cautions that there will be far reaching implications resulting from this dramatic decline, and most notably a price squeeze will result as tourism product owners fight for a shrinking foreign tourism market and a price sensitive domestic market.

“There will most definitely also be job losses especially in niche tourism operators that focus on specific foreign tourism markets i.e. China and India,” Bac continues.

Bac adds that the recent Xenophobic attacks in South Africa are not to blame for the decrease in foreign arrivals because these only flare up towards the end of the first quarter this year, which was after the period under review.

“The decline could be attributed in part to the aftermath of the Ebola virus which affected West Africa,” says Bac. “But one of the other factors has to be South Africa’s new immigration regulations which now require foreign tourists who need a Visa to visit South Africa to appear ‘in person” and submit biometric data when applying for a Visa.”

The new Visa requirements, came into effect on 1 October 2014.

But requiring biometrics as part of a Visa application is a fairly standard request around the world.

“The problem with South Africa’s biometric Visa legislation is that the infrastructure was not in place around the world when the law came into effect and communication around implementation and the requirements was unclear. This caused confusion and complications in the market,” says Bac. “Some markets have retaliated because of this – and now South Africa is getting less marketing and brochure space in the travel advertising world as a result. The issue is not about submitting biometrics or appearing in person for a Visa. It’s about the lack of systems to do so easily and simply. When applying for a Visa it’s often a tourists first point of contact with South Africa and it is important that we remain a welcoming destination.”

“At a time when the world is getting more ‘friendly’ with travel regulations, whilst maintaining legislative requirements where necessary, we seem to be going in the opposite direction with our disorganization, lack of systems and added boundaries. One can only imagine what the new Birth Certificate legislation will do to our arrivals in the coming months, since its implementation came into effect on 1 June this year,” Bac concludes.

Ends (847 words)

Issued by StratComms Advisory Services on behalf of Grant Thornton South Africa
Lianne Osterberger 083 272 7313 /

For more information contact
Lee-Anne Bac
Partner and Director: Advisory Services
Grant Thornton Johannesburg
T +27(0)10 590 7246 | M +27 (0)82 579 5907

Jennifer Kann
Grant Thornton Johannesburg
T +27 (0)10 590 7495| M +27 (0)83 455 3289

Notes to editors

About IBR
The Grant Thornton International Business Report (IBR) provides insight into the views and expectations of more than 10,000 businesses per year across 36 economies. This unique survey draws upon 22 years of trend data for most European participants and 11 years for many non-European economies. More information:

Data collection
Questionnaires are translated into local languages with each participating country having the option to ask a small number of country specific questions in addition to the core questionnaire. Fieldwork is undertaken on a quarterly basis, primarily by telephone. IBR is a survey of both listed and privately held businesses. The data for this release are drawn from interviews with more than 2,500 chief executive officers, managing directors, chairmen or other senior executives per quarter (10 000 per annum) from all industry sectors conducted in February 2015.

A total of 100 business executives were interviewed in South Africa for the Q1 2015 survey findings. This equates to 400 survey responses per year.