General Manager Corporate Services

The Financial Services Regulatory Authority was established in terms of the Financial Services Regulatory Authority Act, 2010 as an independent body corporate with the principal objectives to foster regulation and prudential supervision. 

The position is responsible for leading the strategic direction of the FSRA’s administration function through the support of its people to achieve organizational objectives. The incumbent is responsible for positive customer experience, Human Resources, efficient IT and support divisions to manage the effective use of business resources.

Key Responsibilities

• Lead the development of the Corporate Services’ strategy and cascade implementation through the HR, ICT and customer experience units.
• Lead the implementation and maintenance of the risk management frameworks and business continuity management initiatives of all the Corporate Services functions.
• Lead the development of HR, ICT and Customer Experience governance policies, monitor compliance at all levels and recommend policy improvements.
• Secure business continuity through talent management, succession strategies and maintaining low turnover rate.
• Implement culture transformation to cultivate a positive working environment and a conducive employee experience.
• Oversee and monitor the effective implementation of performance management system to drive the business strategy through the achievement of performance targets.  
• Oversee the development, overall alignment and execution of the organisation’s learning and development strategy in line with the business strategy to build a learning organisation. 
• Develop and maintain a competitive total rewards, compensation and benefits structure to attract, retain and motivate employees.
• Support and coordinate business initiatives across the authority, encourage collaboration and recommend internal and external communication and engagement strategies.
• Oversee staff wellness and implement a transformational culture program.
• Lead the development and implementation of an effective stakeholder and customer experience strategy to deliver on stakeholder needs and interests.
• Improve brand visibility and consumer education initiatives to gain understanding of the FSRA brand to create a positive customer experience. 
• Direct the development, delivery and successful achievement of an agile IT Strategy that meets the needs of the organisation in the short, medium to long term for increased efficiencies in service delivery.
• Oversee ICT governance and implement strategies to meet digitalization objectives and monitor process reengineering and automation through improved ICT systems.
• Lead, coordinate and manage organizational change activities through communication with key stakeholders.
• Engage and mentor employees through change initiatives and develop training programs for the change process.

 Minimum requirements 

• A Master’s Degree in Business Administration or equivalent.
• 10 years relevant working experience including 5 years in a senior management role.
•  Must possess a Management/Leadership Development Program certificate from a reputable business school.
• Must possess practical work experience in organisational development and change management.
• Must demonstrate exceptional comprehension of the correlation between Customer Experience and Employee Experience.
• Must be an agile people-oriented person.
• Strategic Management and Leadership.
• Stakeholder management.
• Information Technology.
• Good understanding and experience on the application of labour law and Human Resources Management practices coupled with exceptional negotiation skills.